Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

SUBSCRIPTIONS
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. List price may change during certain promotional periods. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds.

You may cancel your subscription at any time. Please note that canceling will result in the loss of your subscription discount and free shipping.

To cancel, follow these steps:

  1. Log in to your account and click MANAGE SUBSCRIPTIONS.
  2. Find the product you'd like to cancel and click Cancel Subscription.
  3. Choose a cancellation reason and confirm.
  4. You will receive a confirmation email once your cancellation is processed. If you do not receive one, your cancellation may not have gone through — please contact us if that happens.

If you are subscribed to more than one item, you must cancel each item individually.

No account? Need help?: Contact our Client Service team at help@lacolombe.mom. If you are reaching out from a different email address than the one used when ordering, please provide a recent order number or the email address associated with the account.

When to cancel: You must cancel at least 24 hours before your subscription's renewal date to allow the cancellation to process. Cancellation requests made after this deadline will take effect on the following billing cycle, and you will receive one additional shipment and be charged accordingly.

MEMBERSHIP

You can cancel your membership from your account portal at any time or by contacting our customer support team at help@lacolombe.mom. There are no termination fees or hidden costs to cancel, but we do not provide refunds or credits, including partially used store credits.

PRE-ORDERS
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

TRY BEFORE YOU BUY
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.